Course Objective

The objective of the course is to be able to communicate effectively in your daily life and at the workplace and use the right techniques in the right situations.

Learning Outcomes

By the end of this course, the participants will be able to:

• Define communication and know its barriers
• Define the concept of perception and identify how to create a paradigm shift
• Identify the different types of communication and understand how they should be practiced efficiently
• Identify the concept of the Johari Window model and Practice how to move between the quadrants
• Identify the different conflict management styles and when to practice each of them.

Outline

In this course, the following topics will be covered:

• What is Communication
• Perception in Communication
• Types of Communication  
  • Verbal Communication
  • Nonverbal Communication
• Transactional Analysis
• Conflict Resolution in Communication